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Aug. 29th, 2008
"Broken" Bike
Aug. 29th, 2008 10:41 pmI got my new Mountain Bike about 3 months ago. Belmont Wheel Works gives you a free tune-up within 90 days of purchase. That was coming up fast for me, so I took it in Wednesday, and they said I'd have it back Friday evening!
Friday comes. I go to Wheelworks. I get worried when I walk in and don't see my bike on the, "waiting to go" rack by the door. The guy comes over. "Oh, yeah, Dave (the tech) wanted to talk to you. Didn't you get his message?" (Phone was off due to dead battery).
Dave: Yeah, your loose fork, the play in the suspension, yeah, Cannondale says it's kinda screwed up, and either needs to be replaced or repaired. We don't have the parts here to definitely repair it, and it'll take 3-4 weeks to get the parts in. Cannondale says we should just ship the fork back and they'll rebuild it, and get it back to us in 10-12 days.
Me: Soooo, I guess I'm not taking it on vacation, then.
Dave: Uh.....
I'm glad it's still under warranty, and I'm glad it's getting repaired/replaced free, but I wish it hadn't busted in the first place. :(
Friday comes. I go to Wheelworks. I get worried when I walk in and don't see my bike on the, "waiting to go" rack by the door. The guy comes over. "Oh, yeah, Dave (the tech) wanted to talk to you. Didn't you get his message?" (Phone was off due to dead battery).
Dave: Yeah, your loose fork, the play in the suspension, yeah, Cannondale says it's kinda screwed up, and either needs to be replaced or repaired. We don't have the parts here to definitely repair it, and it'll take 3-4 weeks to get the parts in. Cannondale says we should just ship the fork back and they'll rebuild it, and get it back to us in 10-12 days.
Me: Soooo, I guess I'm not taking it on vacation, then.
Dave: Uh.....
I'm glad it's still under warranty, and I'm glad it's getting repaired/replaced free, but I wish it hadn't busted in the first place. :(
